BirdLife Cyprus
BirdLife Cyprus is one of the most active non-profit conservation organisations in Cyprus, focused on protecting wild birds, their habitats, and wider biodiversity through monitoring, conservation, and education work.
As a membership-driven organisation, BirdLife Cyprus offers members regular updates and optional publications like the Annual Bird Report, alongside other membership benefits.
The primary objectives were:
- Replace manual, spreadsheet-based membership tracking with a proper online system that can scale.
- Make it easy for people in Cyprus and abroad to join and renew their membership online.
- Support multiple membership types (e.g., single/joint/family/junior, local vs overseas) and optional add-ons (like the Annual Bird Report).
- Provide a clean member area with subscription history and access to invoices/receipts.
- Reduce admin workload through automated confirmation and reminder emails.
- Build an internal portal for staff operations (role-based access, internal announcements, structured reporting, and exports).
Key challenges included:
- Complex membership options (different categories, overseas pricing rules, and optional extras) that were difficult to manage reliably in Excel.
- Keeping the experience simple for members while still giving the BirdLife team the control they need for subscriptions, payments, renewals, and communications.
- Designing the renewal flow so that returning members can renew quickly (including cases where they may not remember login details).
We delivered a membership and subscriptions platform that supports the full lifecycle:
- New member sign-up with guided plan selection and optional add-ons.
- Smooth online payment flow and automated emails for confirmations and renewals.
- A member dashboard for subscription status/history, invoices, and profile management.
- Flexible renewal options, including renewal via a unique member number when needed.
- Admin tools to manage subscriptions, subscribers, invoices, and exports—plus internal portal functionality for staff workflows and announcements.
BirdLife Cyprus moved from manual membership administration to a structured, scalable platform that improves day-to-day operations and makes joining/renewing much easier for supporters in Cyprus and internationally—helping the organisation spend less time on admin and more time on conservation work.
