Commitment
We take care of your website and online presence so that you can invest more time in focusing on your business goals.
There are plenty of reasons to opt for a site maintenance plan, but the biggest reason is for peace of mind. Our clients find that having someone “on call” when they require assistance, or encounter a problem, is priceless. If you don’t have expertise in the digital space, and you don’t have ongoing support, it can cost you. Technical difficulties can take days to fix. Also, hacking and content loss can set you back and see you lose sales. That’s why we developed our Website Maintenance Plans.
We offer yearly maintenance plans, which include WordPress-dedicated hosting, security monitoring and digital consulting. If something goes wrong with your site, you’ll have priority support to fix it as soon as possible. These plans also allow you to ask us to make small changes to your site. We know how busy you can be. This is great if you need us to update your images, or publish your blog post, or add a new feature. We can even arrange a custom plan for you to fit your needs.
INCLUDING
Our Support Services Include
Dedicated Account Manager
Monthly Evalutation Meeting
24/7 Server Monitoring
PLUGINS UPDATES
PHONE SUPPORT
EMAIL SUPPORT
SECURITY
Monthly Reporting
NEVER LET YOU DOWN
While other agencies may leave you out in the cold after the project is complete, LightBlack has your back for the long term.
We have the in-house skills to cover your digital needs from design to development and beyond.
WHAT IS ALL ABOUT
Successful websites are those websites that continue to attract the right type of visitors and lead them down a path towards becoming a customer.
This requires consistent content publishing and monitoring of the website to make sure it is achieving its objectives. With this in mind, we are excited to introduce you our Client Support Plans. To keep your website improving we have designed three key plans. The plans specifically address the monthly tasks required to keep your site up to date and ahead of the rest. You don’t have to do much.
FAQs
No, this is an addon service for existing customers.
Like a gym membership, the time is there for you to use the gym, or in this case, our services, as much as you require, within the terms and conditions of your plan. The plans therefore do not roll over, however, have peace of mind that we will always make time for you and your needs, and we understand that some months you may need us more than others. We design the plans to be as flexible as possible.
We’ve got it covered – that’s the whole purpose of these plans. We will know about the issue (most of the time) before you do, and if possible we will have it all sorted before you even notice. While we cannot 100% guarantee your website will not be hacked, we can promise to sort the mess out before it affects your business, including restoration of your site thanks to our regular back-ups.
+ adhoc fees if applicable.
We don’t place limits of what we can do for you, because we are constantly striving to provide more for our clients. The most common requests however, include small design changes, text changes, content updates, and anything else you can thing of in terms of updates you’d like to see aside from new features and pages – these may incur extra costs due to time spent on these elements.
Between the entire LightBlack Support team, we are online pretty much 24/7 to receive your request. We provide support during working hours 8:30 – 17:30 so email is our fastest way of communication and it’s also the easiest to track. You can use our support portal or give us a call. If you’re wanting to chat face to face and perhaps have a brainstorm session about upgrading or updating your site, we love a good Teams session with our clients. We can use this time to screen-share and even run through training modules.
While every project will be assessed differently, if your requirements are well outside the scope of your plan, we will submit a quote to you for the projected work. Once we have agreed on the quote then we will commence the work for you.
